We support our customers' business with the optimal supply.

Making high-quality at low-cost logistics possible by leveraging our experience and achievements accumulated for more than half a century

In 1963, the Company was spun off from the logistics division of NHK Spring Co., Ltd., the world's top spring manufacturer, and established as a logistics subsidiary to deliver NHK Spring parts to the customers around the country.
Since then the Company has been conducting business over a nationwide network by establishing offices and distribution centers around the country. Moreover, as the core logistics company of the rapidly diversifying NHK Spring Group, we now handle a variety of products, including IT products, in addition to automobile parts. Having expanded our services beyond transport to storage/management operations and delivery representative services at an early stage, we have been able to centrally manage all processes after a product comes off the production line, thereby contributing significantly to reducing the total costs of our customers.
In recent years, we have been receiving an increasing number of orders from non-Group customers, and we have been offering our expertise to a wide range of industries. Furthermore, by keeping pace with the overseas expansion of many of our customers including NHK Spring, we have been proactively promoting our business overseas mainly in the Asian region. Going forward we intend to meet the individual needs of our customers, place safety and security first and provide logistics of even higher quality at low cost. We, therefore, ask for your continued support.

Shinichi Kouzawa
Shinichi Kouzawa

FY2023 President's Policy

Management Goals

Sales and Profit/Loss
●Sales (including affiliated companies)
31,352 billion yen
●Ordinary income (including affiliated companies)
2,064 billion yen
Quality
●Major complaints: 0
●Customer complaints: 0
●Internal errors
(excl. customer complaints)
<50% compared to the previous year
●Errors in our business partners
(excl. customer complaints)
<50% compared to the previous year
Accident-free
disaster-free
●Traffic accidents and on-site vehicle accidents: 0
●Workplace accidents: 0
*Serious customer complaints:
(1) Product damage resulting from serious accidents
(2) Matters that a customer deems to be a serious complaint
(3) Concealment
Complaints at customer sites
(1) Delivery of incorrect products
(2) Delivery of incorrect product quantity
(3) Delivery delay
(4) Loss of products in transit
(5) Delivery to incorrect addresses

President's Policy

1. Pursuing customer value and reinforcing a low-cost structure

Keyword
Not letting inflation get the better of NHK Transport

(i) Eliminate losses by having all employees engage in quality improvement (eliminating rework and errors)
(ii) Thoroughly pursue customer value with a focus on solving customers' problems
(iii) Manage sales offices focusing on the profitability of individual businesses

2. Promoting organizational quality management and improving customer satisfaction

Keyword
Customers can trust NHK Transport

(i) Eliminate rework and errors from the surroundings
(ii) Thoroughly spread a quality culture with empathy for the customers (aim for zero error)
(iii) Establish an organizational quality management structure (so it'll still work even if people change)

3. Compliance and eliminating workplace accidents and traffic accidents

Keyword
Safety and compliance come before operations

(i) Comply with the agreement under the Article 36 agreement and have workers take planned annual leave
(ii) Thoroughly promote activities to eliminate traffic accidents (think of others; look where they're going)
(iii) Create a comfortable workplace (everyone can work comfortably at NHK Transportation every day)